FREQUENTLY ASKED QUESTIONS
You will generally receive the same product that you see in the picture, as reputable online stores like Koffo strive to ensure that product images accurately represent the item being sold. High-quality, clear product photos are essential for building trust with customers and reducing returns or dissatisfaction. However, slight variations may occur due to differences in lighting, screen settings, or updates in product design.
If you receive a product that is significantly different from what was shown in the picture, you should contact Koffo’s customer support for assistance. This approach is standard practice in online retail to ensure customer satisfaction and resolve any discrepancies.
You can view your sales receipt in one or more of the following ways:
Order Confirmation Email: After placing your order, you will receive an order confirmation email from Koffo at the email address you provided during checkout. This email serves as your official sales receipt and includes your order details, payment summary, and a unique order ID.
Account Order History: If you created an account on the Koffo website, you can log in and access your order history. Here, you can view and download receipts for all your past purchases.
Customer Support: If you cannot locate your receipt, you can contact Koffo’s customer support at 8610242648 or support@koffo.shop for assistance.
Check your email inbox (and spam/junk folder) for the order confirmation message, as it contains all the details you need for your records.
To return an item purchased from Koffo, follow these steps:
Check Eligibility: Ensure your item is eligible for return. Generally, products must be unused, in their original condition, and include all original packaging, tags, labels, and any accompanying documents. Returns are typically accepted if the item is damaged, defective, or significantly different from what was ordered.
Initiate the Return: Contact Koffo’s customer support as soon as possible after receiving the product. You can reach them at 8610242648 or support@koffo.shop. Provide your order details, reason for return, and any supporting evidence (such as photos of damage or defects).
Follow Return Instructions: The customer service team will guide you through the return process. You may be asked to send the item back using a specified courier service or follow other instructions as provided.
Return Confirmation: Once your returned item is received and inspected, Koffo will process your refund or replacement according to their policy. Refunds are typically processed within a few business days after the return is approved.
Make sure to retain your receipt and return shipping proof until your refund or replacement is confirmed. For more details or specific cases, always refer to Koffo’s official return policy or contact their support team directly.
Items marked as “out of stock” may be restocked, but restocking depends on several factors such as product demand and supplier availability. If you are interested in a specific out-of-stock item, it is recommended to use the "notify me" or back-in-stock notification feature if available, so you will receive an email as soon as the item is restocked. Not all items are guaranteed to be restocked; some may return if there is sufficient demand, while others may not become available again. For the most accurate information, keep an eye on the Koffo website or contact customer support at support@koffo.shop or 8610242648.
You can ship your order to any address within India where Koffo’s delivery service is available. Koffo delivers across India to all major metro areas and certain non-metro cities. Before placing your order, it’s recommended to check whether delivery is available to your specific location or pin code.
During checkout, you will be prompted to enter your shipping address, and the system will confirm if delivery is possible to that address. All orders will be delivered to the address you provide at the time of purchase. If you have questions about shipping coverage or need help with a specific location, you can contact Koffo’s customer support at 8610242648 or support@koffo.shop1.